WHO WE ARE

In partnership and in full consultation with the people of Drogheda the Drogheda Partnership Company will enable and empower those who are disadvantaged to develop their lives and achieve their full potential.

The Drogheda Partnership Company is a not for profit company with charitable status that manages programs on behalf of the Irish Government and the EU.

For information on the Drogheda Partnership Company we manage please visit our website on www.info@droghedapartnership.ie

OUR COMMITMENTS TO YOU

In managing our programs the Drogheda Partnership Company is committed to the processes, principles and practices of community development delivering through a customer focused approach that reflects the ethos of the Drogheda Partnership Company. We make the following commitments to you, our customers.

1. Timeliness

The Drogheda Partnership Company will offer you a prompt accurate and efficient response in all our dealings with you appropriate to the service you are availing of and the program you are dealing with. All verified payments will be made to customers in compliance with the relevant sections of The Prompt Payment of Accounts Act 1997, and the European Communities (Late Payment in Commercial Transactions) Regulations 2002.

All payments to grant beneficiaries will be made based on approved budgets and payment thresholds in a timely efficient and supportive manner (appropriate to the Program you are dealing with) and subject to receipt of complete / correct documentation.

2. Access

The Drogheda Partnership Company will endeavor to use methods of communication which are accessible and to meet customers in a mutually convenient/ suitable location that facilitates people with specific requirements and which meets occupational and safety standards.

3. Choice

The Drogheda Partnership Company will endeavor

to provide you with choice in order to gain maximum access to our services through the provision of a decentralized staff structure with named contact personnel. All information will be available in a user-friendly format and will utilize emerging technologies e.g. website, electronic format (email/disk) etc.

4. Courtesy

The Drogheda Partnership Company will approach all our interactions with you in a professional manner, promoting, and an environment of courtesy, sensitivity and mutual respect.

5. Transparency

The Drogheda Partnership Company is committed to transparency in all of its decision making processes (in line with the Freedom Of Information and Data Protection Acts) and will deal with customers in a conscientious and honest manner ensuring impartiality at all levels.

6. Reviews

The Drogheda Partnership Company will maintain a formalized simple to use and accessible system of review (appropriate to the Program you are dealing with) for customers who are dissatisfied with decisions in relation to grants or other services.

7. Equality / Diversity

The Drogheda Partnership Company will conduct its business in accordance with Equality Legislation.

8. Official Languages

The Drogheda Partnership Company will make every effort to accommodate our customers who wish to conduct their business through the medium of Irish and will comply with the Official Languages Act 2003.

9. Feedback to you

In our approach to delivering Programs the Drogheda Partnership Company will endeavor to provide you with useful feedback appropriate to the service you are availing of and the Program you are dealing with.

10. Feedback from you

The Drogheda Partnership Company will welcome and take on board as appropriate any feedback you may provide to help us to continuously improve our service delivery and in our role of identifying good practice for others etc.